Order Policy

You can phone, fax, mail or place your order over the internet. Internet orders must be paid by credit card or account only. All credit card orders are processed via PayPal.

- By Telephone:
Call your Long Beach Dive sales office at 1-516-431-8383. Our staff is available from 9:00 a.m. until 5:00 p.m. EST.

- By Internet at www.longbeachdive.com:
Easy ordering online — order 24 hours a day, seven days a week.


Payment
We have several convenient ways for payment including: money order, wire transfer, credit card (Processing via PayPal), or on open account. (Orders placed on our internet site via an open account require prior account registration). Cash on Delivery (COD), and personal check orders are NOT accepted.

Open accounts are granted to those businesses, institutions or government agencies that are well rated, have three credit references and a verifiable banking history. Terms of payment are NET 30 days (A 40% deposit may be required on first orders). Contact your Long Beach Dive customer service/sales representative at 516-431-8383 for information on opening a credit account.

Sales Tax
Long Beach Dive is required by law to collect all taxes that apply to your shipment including: Federal, State and Local. Because laws vary from state to state, please refer to your local state laws concerning internet sales for the tax applicable to your area. If you are exempt from tax, an original signed tax exemption certificate must be sent to Long Beach Dive prior to placing an order. Without a valid signed tax certificate on file at Long Beach Dive, all applicable taxes will be charged.

Pricing
Prices shown are in U.S. dollars. Orders are billed at the prices in effect at the time the order is placed. Prices shown are subject to change without notice.

International Orders
Long Beach Dive accepts orders from other countries. All orders of international origin are exported from the U.S. in accordance with Export Administration Regulations. All duties and taxes are the responsibility of the customer. Terms for payment on export orders are wire, credit card or account only. Credit terms are available to qualified distributors and re-sellers, please inquire with our sales office for more information.

Shipping / Delivery Policy

Long Beach Dive will typically ship your order within 15* business days from the date the order is processed.  Delivery is dependant upon the shipping method you choose and where you are geographically located.

Because shipping charges, customs and tariffs vary greatly from country to country, all orders outside the continental United States will need to have shipping costs identified prior to quoting shipping charges and delivery date.

(* Distributors please refer to distributor agreement for shipment terms.)

Shipping Policies & Information
The exact shipping cost on all orders will be determined at the time of shipment.

All shipments are FOB Origin. Orders are shipped Monday through Friday and in most cases the order will ship within 15 days of the order date. Shipping method, in most cases, is the customer’s choice. Any disputed shipping charges billed to a customer account or consignee billing will be charged to the customer by Long Beach Dive. Delivery times are third-party estimates only and Long Beach Dive shall not be liable for delays.

Shipping Tracking
When your order ships, Long Beach Dive will e-mail a tracking number (if available, see APO note below) to the e-mail address you listed during the ordering process. A link to the respective shipping company used for your order will also be supplied. Feel free to call our sales department for additional shipment tracking information.


Shipping Facts
- All parts are stocked and shipped from Long Beach Dive's manufacturing facility in New York.

- Orders are shipped Monday through Friday with the exception of the days on which the following holidays are observed: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Years Day.

- FOB, Free On Board, is a transportation term that indicates that the price for goods includes delivery at the seller’s expense to a specified point and no further. The FOB term is used with an identified physical location to determine 1) the responsibility and basis for payment of freight charges, and 2) the point at which title for the shipment passes from seller to buyer.

- FOB Origin - The buyer assumes title and control of the goods the moment the carrier signs the bill of lading.The buyer assumes risk of transportation and is entitled to route the shipment.


Shipment Damage
Products shipped from Long Beach Dive's factory are carefully packed in compliance with carrier requirements. Claims for loss or damage in transit must be made with the carrier by the customer. All shipments should be fully unpacked and inspected immediately upon receipt. It is important to keep the shipping carton, packing material and parts intact for inspection by the carrier’s agent, in the event of a dispute.

Visible Loss or Damage
Any external evidence of loss or damage must be noted on the freight bill or carrier’s receipt and signed by the carrier’s agent. Failure to do this will result in the carrier refusing to honor the claim.

Concealed Loss or Damage
If damage is not discovered until the shipment is unpacked, make a request for inspection by the carrier’s agent and file a claim with the carrier.


Army Post Office (APO) Fleet Post Office (FPO)
Products shipped to (APO/FPO) addresses cannot be tracked by the USPS, therefore delivery dates and tracing numbers cannot be provided.


Non-deliverable Shipping Addresses
Long Beach Dive does NOT ship to the following addresses:

  1. Post Office Boxes
  2. Private Mail Box Locations (PMBs)
  3. Hotels / Motels / etc.
  4. Trade Shows / Conventions / Conference Centers

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Call us at: 1 - 516 - 431 - 8383