Shipping / Delivery Policy
Long Beach Dive will typically ship your order within 15* business days from the date the order is processed. Delivery is dependant upon the shipping method you choose and where you are geographically located.
Because shipping charges, customs and tariffs vary greatly from country to country, all orders outside the continental United States will need to have shipping costs identified prior to quoting shipping charges and delivery date.
(* Distributors please refer to distributor agreement for shipment terms.)
Shipping Policies & Information
The exact shipping cost on all orders will be determined at the time of shipment.
All shipments are FOB Origin. Orders are shipped Monday through Friday and in most cases the order will ship within 15 days of the order date. Shipping method, in most cases, is the customer’s choice. Any disputed shipping charges billed to a customer account or consignee billing will be charged to the customer by Long Beach Dive. Delivery times are third-party estimates only and Long Beach Dive shall not be liable for delays.
When your order ships, Long Beach Dive will e-mail a tracking number (if available, see APO note below) to the e-mail address you listed during the ordering process. A link to the respective shipping company used for your order will also be supplied. Feel free to call our sales department for additional shipment tracking information.
- All parts are stocked and shipped from Long Beach Dive's manufacturing facility in New York.
- Orders are shipped Monday through Friday with the exception of the days on which the following holidays are observed: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Years Day.
- FOB, Free On Board, is a transportation term that indicates that the price for goods includes delivery at the seller’s expense to a specified point and no further. The FOB term is used with an identified physical location to determine 1) the responsibility and basis for payment of freight charges, and 2) the point at which title for the shipment passes from seller to buyer.
- FOB Origin - The buyer assumes title and control of the goods the moment the carrier signs the bill of lading.The buyer assumes risk of transportation and is entitled to route the shipment.
Products shipped from Long Beach Dive's factory are carefully packed in compliance with carrier requirements. Claims for loss or damage in transit must be made with the carrier by the customer. All shipments should be fully unpacked and inspected immediately upon receipt. It is important to keep the shipping carton, packing material and parts intact for inspection by the carrier’s agent, in the event of a dispute.
Visible Loss or Damage
Any external evidence of loss or damage must be noted on the freight bill or carrier’s receipt and signed by the carrier’s agent. Failure to do this will result in the carrier refusing to honor the claim.
Concealed Loss or Damage
If damage is not discovered until the shipment is unpacked, make a request for inspection by the carrier’s agent and file a claim with the carrier.
Army Post Office (APO) Fleet Post Office (FPO)
Products shipped to (APO/FPO) addresses cannot be tracked by the USPS, therefore delivery dates and tracing numbers cannot be provided.
Non-deliverable Shipping Addresses
Long Beach Dive does NOT ship to the following addresses: